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Hello,
I stopped into your store on Saturday (Dec 15) to do some Christmas
shopping for my brother. After a frustrating day on Calgary's
streets, battling traffic and dealing with less than pleasant
salespeople, I was not in a great mood. Despite your store being
rather busy, I was warmly greeted by a staff member who took the
time to help me out. Although I was an avid X-country skier as a
kid, it has been years since I took part in the sport and was quite
lost when I walked in. He was friendly, knowledgeable about the
products, and appeared to actually enjoy his job (somewhat rare
these days)! I left your store in a much better mod than when I
walked in. In my line of work, I have to deal with complaints. I
find people are quick to complain, but not quick to compliment. So
rather than complain about the less than stellar service I received
elsewhere on Saturday, I will instead compliment your staff and
thank you for your help.
I didn't catch the name of your staff person, ( he was younger
guy with a beard) but I'm guessing all of your staff have that same
level of commitment and love of the sport , which shows in their
customer service.
Please pass along my thanks, Deb |
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The Norseman Team

From Left to Right
Dave, Sandy, Mike, Matthew, Eric, Jesse (front)
Alec, Christine and Rahul (back)
Missing from the photo are Lynn and Kyle |